Little Things Make the Biggest Difference in Customer Experience
Your brand’s customer experience will determine whether you thrive and profit or struggle and fade in business. The little things can make a big difference. In this keynote presentation, Stan Phelps shares the key ingredients of creating signature added value. He shares the 12 different types of purple goldfish in the two main categories of value and maintenance. Join us on 2/20 to:
1. Get equipped with the 3D process for customer experience.
2. Understand how to do the little things to drive value or reduce customer effort.
3. Gain a deeper appreciation for the need to exceed customer expectations.
-Techniques to drive loyalty and word of mouth
-Ways to reduce effort in customer experience
-Mindset and tools for creating competing differentiation