Diana Calderoni

Associate IT Support - Audio Visual (AV) focus

1/23/2020

Rue Gilt Groupe is looking for bright, creative, and passionate individual to join our organization. This is an exciting opportunity at a highly-recognized eCommerce leader in the heart of Boston’s Fort Point District. This individual will be required to understand and perform all aspects of Technical Support related to the normal day-to-day requests of RGG associates. In this position you will be supporting our associates in person and daily at the Tech Support Bar.

The Level 1 Technical Support Associate is responsible for handling first level support of service requests in a first-class professional manor. This relates to all technology, to include workstations, servers, printers, network shares, and vendor specific hardware and software.


Responsibilities

  • Supporting all RGG associates with workstations, network accounts, printers, network shares, and vendor specific hardware and software.
  • Sets up, tests, and operates audio-visual equipment for organization meetings and large conference calls. Equipment includes videoconferencing,  microphones, speakers, TV monitors, overhead projectors and laptops
  • Maintains equipment and troubleshoots equipment problems.
  • Run the local Tech Support Bar providing instant fixes, options, and excellent customer service.
  • Resolve tickets via our ticketing system to update, document, and close all tickets.
  • New hire Onboarding, Laptop builds, setup peripherals and coordinate with remote users.
  • Project work including R&D, Deep Dive, and Business Case presentation.
  • Customer service expert, understanding users and how to listen/ tackle issues.
  • Works in conjunction with other Support Teams to resolve a large-scale issue.
  • Provide on-call, off-hours support (less than one week per month)
  • Follow standard process & procedures and assist on improving them.
  • Improve and create knowledge base articles in our KB environment.
  • Identifying an issue and troubleshooting it.
  • Occasional travel throughout our 6 locations and cross-training in difference offices.
  • Coordinate with our team and other departments to resolve user problems cross-departments.
  • Supporting large copiers throughout the office with paper jams and papercut issues.
  • Provide the white-glove experience to all RGG associates, go above and beyond every day.
  • Ability to make timely decisions and to commit tasks regarding (projects, daily priorities, and tickets).
  • Responsibilities will include inventory management, conference rooms check, and basic audio & visual tasks.

Experience

  • 1-2 year(s) of prior technical/customer support experience.
  • High School Diploma and/or technical certificate.
  • Ability to multitask and weigh out priorities
  • Motivated self-starter with the ability to both, work independently and as part of a team
  • An unending need to learn and grow
  • Hardware/peripheral knowledge.
  • Office 365 basic administration
  • Active Directory basic administration
  • Strong people skills and aptness for problem-solving.
  • Excellent prioritization skills and an ability to make decisions quickly.
  • Success in team environments, demonstrating shared responsibility and accountability with other team members. 

APPLY HERE: https://boards.greenhouse.io/ruelala/jobs/1929547

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Job Type : Full-Time
Education Level : High School
Experience Level : Mid to Senior Level, Entry Level
Job Function : Engineering
Apply at: : https://boards.greenhouse.io/ruelala/jobs/1929547
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