Client Contract Renewal Specialist

Job Description:

The Contract Renewal Specialist will focus on current client renewal opportunities for product options including multiyear, multi-application mixes. This position will also assist in maintaining client data and renewal support including:

Drive the renewal process for Workhuman’s customer facing team of Strategic Account Directors and Customer Success Managers. This role aims to increase productivity, strategic positioning, while maintaining a Workhuman’s very high renewal rate.  This includes but is not limited to assisting in quoting renewals, reporting on upcoming renewals, developing RFP strategies, and maintaining Salesforce.


  • Manage customer renewals, including tracking opportunities, preparing and delivering proposals/quotes and negotiating with customers. Collaborate with all internal stakeholders to ensure successful outcomes. 

  • Identify upsell/cross sell opportunities. Collaborate with customer facing teams on proposals to increase opportunity value and internal teams to ensure pricing and contract compliance.    

  • Manage operational process including Salesforce updates, upcoming renewals, contract requests. Track and provide status updates on all open and upcoming opportunities to Customer.

  • Manage RFP process for existing customers by partnering with proposals teams and CSM to develop response strategy. 

  • Provide functional expertise around the Workhuman Cloud platform to team members and customers with specific emphasis on commercial terms. 


Required skills and experience:

  • 3+ years of experience managing renewals, creating client proposals and negotiating renewal terms with client teams and/or in a client proposal related role.

  • Ability to spot upsell/cross sell opportunities. 

  • Knowledge of cloud-based software platforms.

  • Ability to execute efficiently on multiple demands with high quality within a fast-paced work environment.

  • Highly detail oriented – verbal and written.

  • Exceptional communication and collaboration skills.

  • Ability to continuously learn SAAS products and articulate value to clients.  

  • Strong knowledge of Salesforce objects and reporting.  

  • Knowledge of HR software a plus.

The Company:

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

Did you know: 

  • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe 

  • Workhuman® is used by 4.5 million employees across 160 countries. 

  • Our core values are; Respect, Determination, Innovation and Imagination

Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 

  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1

  • Peer-to-peer recognition program 

  • 401(k)

  • Tuition Reimbursement 

  • Commuter bus from downtown Boston

  • On-site fitness center

  • Wellness rewards and reimbursements

  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 

  •  Regular celebrations for employees, families and special guests

At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : Sales

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