Cloud Support Engineer

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Core Responsibilities:

  • Support cloud infrastructure on AWS
  • Manage application systems supporting customer environment
  • Assume ownership of application related issues; pursues problem resolution and root cause analysis with both internal departments and vendors
  • Work with other departments on new application related architecture and/or updates to existing architecture
  • Plan and install upgrades, patches and configuration changes
  • Creating and maintaining documentation of new systems and processes/procedures
  • Identify and address increases in system resource requirements
  • Ensure strict compliance with regulations such as HIPAA and PCI

Technical Qualifications:

  • Experience with AWS is a must
  • Experienced in management of enterprise application systems. This includes daily operations, management, project planning, understanding application lifecycles, production support requirements, and data security policies
  • Management of change control and related processes
  • Experience in managing SaaS systems
  • Familiarity with docker architecture
  • Fundamental understanding of cloud computing
  • Comfortable working with Red Hat Linux
  • Familiar with writing and debugging SQL queries and PL/SQL packages
  • Competent in a scripting language such as Bash, Perl, or Python
  • Candidate needs to be able to interact with and help users with varying degrees of technical aptitude. Effective communication skills are required
  • Ability to work on several projects and tasks concurrently - time slicing and prioritizing as required
  • Ability to work in a secure environment and to treat data security as a high priority. Experience with database security settings to maintain a highly secure database environment is required

Additional information

Your Team:

Should you join Amwell and the Technical Services team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole Amwell organization to ensure that our product meets the needs of all of our users.

Working at Amwell

We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Amwell is headquartered in Boston, MA with additional offices in Reston, VA and Seattle, WA.  In addition to the opportunity to build the future of healthcare technology, we offer:

  • Unlimited Paid Time Off
  • 401K match
  • Competitive health, dental and vision insurance plans
  • The equipment and resources needed to be successful working in a remote setting

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree, Associate Degree

Experience Level : Mid to Senior Level

Job Function : Engineering

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