Director, Contracts & Incentive Compensation

Job Description:

The Opportunity:

The Director of Contracts and Pricing Operations is responsible for managing all aspects of contract administration and commissions. This position ensures proper departmental controls and consistency throughout the department. This role leads a team that delivers a high level of customer satisfaction as it relates to (1) pricing analysis, strategy and negotiation for new customers and customer renewals, (2) summary reporting, (3) commissions planning, design and administration and (4) timely responsiveness to customer contract inquiries. This role is expected to strongly partner within the Finance Department to ensure alignment with GAAP accounting standards as well as alignment with the delivery of accurate and timely financial reporting and analysis.

This position will report to the Vice President of Finance.


  • Responsible for the development a high performing, and highly engaged team that supports the execution and analysis of new and existing customer contracts.

    • Evaluates/monitors customer contract performance to determine necessity for amendments or extensions of contracts.

    • Participate in regular business reviews for new and existing business, including pricing, Statement of Work (SOW) verification, and terms and conditions verification. 

    • Facilitate internal review of agreements and support the commercial execution of customer contracts.  Provide contract interpretation and risk assessment to internal clients as needed. 

    • Assists with managing customer escalations and processes, working directly with our customers (external& internal) and cross-functionally on resolution ensuring all issues are addressed and resolved in a timely manner.

    • Understand and ensure all contracts and subsequent derived invoicing and revenue calculations align with appropriate company standards and GAAP revenue recognition policies and standards. 

  • Develop effective working relationships with leaders at all levels of the organization to understand needs and provide consultation for the collection of information, feedback, and approvals from deal stakeholders (e.g. Finance, Legal, Sales, Customer Success etc.) during the customer contracting process. 

  • Evaluate operational/financial systems or procedures: develop and recommend new/revised methods for process and automation improvements and implement solutions.

  • Partner with Accounting team to prepare any necessary documentation for external and internal audits.

  • Create the strategy, design and operationalization of incentive compensation plans across the Sales and Customer Success Organization.

    • Author policies, resolve compensation exceptions, conduct training, and maintain compliance controls.

    • Responsible for efficient processes and timely monthly close processes to meet tight deadlines.

    • Work with key business partners to implement processes, systems and tools to improve compensation administration, communication and analysis.

    • Day-to-day management of the sales compensation program.

Role Qualifications & Desires:

  • Bachelor's degree in accounting or finance.

  • 8+ years of experience in accounting, preferably managing contracts and contractual operations in a corporate environment.

  • 5+ years experience supporting sales teams in creating, designing, and operationalizing incentive compensation plans.

  • 5+ years of management experience.

  • Ability to lead projects and work with key stakeholders cross-functionally.

  • Familiar with revenue recognition policies as it relates to GAAP.

  • Working knowledge of billing systems and related processes inclusive of contract administration.

  • Strong analytical and problem solving skills.

  • Excellent written and oral communication skills.

The Company:

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

Did you know: 

  • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe. 

  • Workhuman® is used by 4.5 million employees across 160 countries. 

  • Our core values are; Respect, Determination, Innovation and Imagination.

Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 

  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1

  • Peer-to-peer recognition program 

  • 401(k)

  • Tuition Reimbursement 

  • Commuter bus from downtown Boston

  • On-site fitness center

  • Wellness rewards and reimbursements

  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 

  •  Regular celebrations for employees, families and special guests

At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Additional Info

Job Type : Full-Time

Education Level : ""

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