NLP Project Manager

Job Description:

Are you interested in changing the world of work? We’re building a world-class analytics team to apply data science to the soft side of how work gets done. We’re working hard, having fun, and making history; come join us!

Workhuman is seeking an NLP Project Manager to join our Workhuman iQ team. This role is responsible for project managing the various initiatives and deliverables within the NLP function, specifically project managing the work of our Annotators, Machine Learning Engineers, and NLP Linguists. This is a collaborative role, working globally with our Engineering and Product Development teams in ensuring the NLP/AI and data analytics product work is delivered in a timely manager, using a very organized and responsive approach. developing infrastructures and platforms for a wide variety of NLP /AI and data analytics products. The person will work with data scientists and engineering teams to project manage the building of products that uncover insights hidden in recognition moments across dozens of countries for our customers, the industry and our company.

The projects that our team work on are built from the ground up and we look for individuals who want to take ownership and implement solutions independently and thrive in a collaborative environment. Your work will be project-oriented, and you will often be responsible for bringing together the needs of data scientists, engineering team, product managers and other internal customers to provide viable solutions and communicating your thoughts effectively. 

This position will report to the Director of NLP.

Main duties & responsibilities:

  • Perform Strategic analysis (throughout project lifecycles), capacity, financial, timing, process, expectations, resources etc.

  • Work with Engineering, Product Development, and WHiQ team members to assure each project meets financial, schedule and customer expectations.

  • Responsible for defining and creating project schedules, effectively managing all programs under their responsibility (NLP product portfolio management).

  • Clear, concise communication regarding execution of programs upwardly to WHiQ leadership.

  • Identifying resource constraints and working with NLP management for resolution.

  • Establish the overall project vision & actions needed to the core team so all stakeholders are clear on what is need from them (& when).

  • Maintain accurate project schedule based on commitment from core NLP team members, customer, and all project stakeholders.

  • Conduct status meetings with internal NLP team weekly.

  • Clearly communicate roles, expectations, accountabilities to team on a regular basis.

  • Effectively communicate resource needs to WHiQ management with defined workload.

  • Be a resource to facilitate the resolution of NLP project issues.

  • Evaluate all NLP projects for effectiveness.

Required skills and experience:

  • Bachelor’s degree in software engineer, computer science, computer engineering, data engineering and other related field required.

  • PMP Certification desired but not required.

  • 3-5 years of experience in a project management role, specifically within an Engineering/Technology/Product team environment, handling technical project related work and deliverables.

  • Preferred Project Management experience with NLP and AI Product Development.

  • Preferred knowledge in programming languages in Python, Spark, and Java.

  • Practical knowledge of data processing needs and trade-offs.

  • Comfortable handling a high volume of work daily.

  • Self-motivation, requiring minimal supervision.

  • Ability to drive accountability and effective collaboration amongst project teams.

  • Proficient verbal and written communication skills.

  • Good interpersonal skills & demonstrated proficient ability to influence others.

  • Demonstrate sound project management planning, organizing and documentation skills.

  • Manage and hire interns that will support Annotator NLP work.

  • Continually demonstrate appetite to learn Project Management Techniques & Principles.

  • Comfortable working in a fast paced, highly collaborative, dynamic work environment .

  • Willingness to support several projects at one time, and to accept reprioritization as necessary.

  • Experience with process design and documentation.



The Company:

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

Did you know: 

  • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe. 

  • Workhuman® is used by 4.5 million employees across 160 countries. 

  • Our core values are; Respect, Determination, Innovation and Imagination.

Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 

  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1

  • Peer-to-peer recognition program 

  • 401(k)

  • Tuition Reimbursement 

  • Commuter bus from downtown Boston

  • On-site fitness center

  • Wellness rewards and reimbursements

  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 

  •  Regular celebrations for employees, families and special guests

At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Additional Info

Job Type : Full-Time

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