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Senior Manager, Infrastructure Operations

The Senior Manager of Infrastructure Operations is a dynamic role in our Hosting Services team which will drive continuous improvement and operational risk reduction efforts across the compute, storage, virtualization, and network stacks in both our collocated sites and in Azure.


Principal Duties and Responsibilities 

  • Managing a large cross-functional team of Systems Administrators, Network Administrators, and Data Center Operators spread across the US, Europe

  • Strong background in process improvement and project execution as well as management of supplier and service provider relationships

  • Drive consolidation and vulnerability management efforts

  • Participate heavily in asset management and configuration management programs

  • Partner with our Infrastructure Engineering and Hosting Operations teams as well as our Site Reliability Engineering teams

  • Results-driven, highly skilled at consensus building, and capable of finding compromise while remaining relentlessly focused on improvement


Qualifications:

  • Bachelor’s degree in Computer Science or equivalent experience (Required)

  • 10+ years of experience


Required Skills:

  • Experience managing a team of operations and SRE administrators

  • Experience establishing SLOs, evaluating the availability and latency of systems, and making specific recommendations for improvements to address concerns in these areas.

  • Excellent leadership, interpersonal and communication skills.

  • Demonstrated ability to work effectively in a fast-paced, changing environment

  • Attention to detail with methodical problem-solving approach

  • Ability to work collaboratively within a team environment, as well as independently to support deadlines

  • Excellent oral and written communication skills

  • Ability to perform well in a dynamic team environment, with excellent time management skills

  • Excellent customer service and communication skills

  • Great teamwork skills

  • Previous experience in hosted environments.

  • Demonstrated problem solving, capacity planning and operations process creation skills.

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Mid to Senior Level

Job Function : Engineering

Apply at: : https://nuance.wd1.myworkdayjobs.com/en-US/Nuance/job/Burlington-Massachusetts-US/Senior-Manager--Infrastructure-Operations_101222-1

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