Senior Store Experience Manager

Job Description:


The E-Commerce team at Workhuman is looking for a seasoned expert in user experience, merchandising, and/or product to continue to evolve our journey in building a best-in-class shopping experience for our global product – the Store.  With over 6M users across 130 countries, this is a unique opportunity to join the team at a pivotal time as we begin to rapidly expand and significantly scale our storefront experience efforts.   


We are seeking an analytical, creative, and highly collaborative leader who is passionate about delivering a phenomenal shopping experience for our customers and their employees.  You will own and drive our Store and multi-channel experimentation efforts and serve as a critical leader of the development of our end-to-end user experience.  You will obsess about how our users think and what drives them and will tie that to a drive to constantly iterate to create the best possible customer experience.  Through a combination of understanding of customer behavior, sophisticated analyses, and a creative eye you will work to meet our goals of inspiring and exciting customers at every stage of the journey, ultimately delivering on company and client engagement and profitability goals.  You will work cross-functionally to develop the vision for the experiences we want to create both on the Store and through numerous engagement channels, and bring them to life, partnering with Merchandising, Product, Development, User Experience, and Analytics.    


The position will report to the Senior Director of Global E-Commerce.


Responsibilities:

  • Own & operationalize the roadmap to evolve our user experience with the goal of building a memorable and inspirational shopping experience tied to our Gratitudes recognition product, while continuing to optimize for company profitability.  This includes:

  • Store/product experimentation lane, including all AB testing and feature validation associated with our Store platform.

  • Multi-channel Store engagement channel strategies both on and off product, including Store guides, email, SMS, and in-product messaging.

  • Collaborate with cross functional stakeholders in Product, Analytics, UX and the E-comm core business team to develop concepts to evolve the user experience, build test hypotheses, roll out iterative testing on a weekly basis, and report out on findings; lead recommendations on development of Product/Development roadmap based on experimentation wins/losses.

  • Lead market analyses to drive continual innovation around our offering, identifying opportunities for growth and differentiation vs. our competitive set and setting and leading the agenda to continually diversify our portfolio.

  • Serve as a key leader in the evolution, definition, and creation of a personalized, dynamic shopping experience on the Store.

  • Partner with E-comm merchandising teams to continually improve our curated and promotional end-cap experiences, optimizing for engagement and profitability KPIs.  

  • Lead deep-dive ideation sessions, bringing together stakeholders to investigate, brainstorm and rapidly prototype feature concepts that can be brought into the experimentation cycle.

  • Collaborate with Product and UX when experiments move to the E-commerce product roadmap.

  • Continually evaluate the testing processes, reporting KPIs and cadence of E-commerce experimentation to maintain our culture of rapid test & learn, while optimizing for efficiencies and automation wherever possible.

  • Liaise with multiple Product pods responsible for Human Engagement, Mobile, and core Recognition to ensure synergy with the overall user journey from Recognition through to Redemption, while continuing to be at the forefront of innovative new Store feature strategies.



Requirements & Qualifications:

  • 7-10 years of experience in e-commerce and technology.

  • Extensive experience in E-commerce and merchandising data analytics, and strong business acumen.

  • Passion for the user journey and obsessing about how to continually innovate and improve.

  • Entrepreneurial; love the “building stage” of a business and have experience developing and leading strategy while getting down in the weeds with the team to drive fast and effective execution with limited resources.

  • Proven track record of taking ownership and driving results in an unstructured environment.

  • Superior communication and presentation skills.

  • Collaborator who thrives on teamwork and has a demonstrated ability to accomplish goals by working cross-functionally; an evangelist who can get stakeholders on board with a plan and leverage cross-functional resources to get things done.



The Company:

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.



Did you know: 

  • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe. 

  • Workhuman® is used by 4.5 million employees across 160 countries. 

  • Our core values are; Respect, Determination, Innovation and Imagination.



Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 

  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1

  • Peer-to-peer recognition program 

  • 401(k)

  • Tuition Reimbursement 

  • Commuter bus from downtown Boston

  • On-site fitness center

  • Wellness rewards and reimbursements

  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 

  • Regular celebrations for employees, families and special guests



At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 



Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


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Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : ""

Apply at: : https://workhuman.wd1.myworkdayjobs.com/en-US/WorkhumanCareers/job/Workhuman-USA--HQ-1/Senior-Store-Experience-Manager_R517

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