Strategic Client Director

Job Description:



As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 


This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will lead the on-going strategic relationship, executive relationships, product adoption, and billings growth of your customers. This role will create high level partnerships and maximize growth potential for all managed accounts to include marketing and partnership development.


While the position is highly sales-driven, the ability to grow relationships and understand the internal operations, business strategy, and development of customers’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.


This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise sales experience, extensive experience negotiating multi-million dollar contracts, and experience selling at the executive level-- especially to the HR function. Experience with the deployment of enterprise software (preferably in a SaaS environment), well-versed in cross team coordination, and relationship management expertise building lasting relationships with enterprise customers. Creative and strategic thinking is a priority for this role.


This is a remote position, reporting to the Vice President of Strategic Accounts.



Main duties and responsibilities:

  • Lead the growth strategy for existing accounts while growing and building strong, long lasting relationships with high level executives and decision makers.

  • Lead the negotiation, creation and renewal of customer contracts.

  • Upsell, cross sell and renew accounts for top customers ensuring growth mindset.

  • Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary.

  • Build, grow and liaise relationships between accounts and internal executive level team

  • Maximize the success of all accounts.

  • Consistently live up to Workhuman’s core values and be a true role model to the team.

  • Map and understand the organizational structure of the customer company, ensuring that we maintain strategic partnerships across all areas of the customer in order to maximize our “deep roots” within each account.

  • Ability to quickly assess and become highly knowledgeable about a particular client situation, including ways to strengthen and build utilization of the WH Cloud.

  • Become a strategic partner to all customers you directly and indirectly manage.

  • Be an expert in our company messaging and be able to have senior level conversations concerning the benefit and impact of global strategic recognition including sighting results attained and example stories regarding other clients services by Workhuman.

  • Serve in a highly visible, client-facing role which requires excellent oral and written communication skills.

  • Maintain detailed knowledge of Workhuman’s products and services.



Required skills and experience:

  • Positive attitude and energy, with a passion for building relationships; Internally and externally.

  • Bachelor’s degree preferred.

  • Proven management skills.

  • Impeccable presentation skills with an ability to engage senior level audiences.

  • 10+ years of field enterprise sales experience with a demonstrated ability to close and manage complex deals for Fortune 500 customers.

  • Proficient in SalesForce.com, Microsoft Office Suite.

  • 25% travel in ‘normal’ circumstances.



Who We Are: 


Culture creators. Visionaries. Innovators. Game changers and changemakers. A Unicorn or two … That’s who we are at Workhuman®. We love what we do because we’re shaping the future of work – and the world – through our people and global technology. We’re building cultures of gratitude and human connections for leading global brands – and that starts with our own. Here you can be yourself, learn, and grow with some of the best people you’ll ever meet. Be inspired to do your best work, celebrate life’s most meaningful moments, and truly experience the benefits of an award-winning workplace and caring culture rooted in respect and gratitude. This is the place where you can make a positive difference to colleagues, customers, and the world every day. You might just be the next human we’re looking for – because all the things that make you human and unique are the very reasons you belong here! 



The Company:


Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.



Did you know: 

  • We are #1 Great Place to Work in Ireland for the 2019 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe. 

  • Workhuman® is used by 4.5 million employees across 160 countries. 

  • Our core values are; Respect, Determination, Innovation and Imagination.



Perks & Benefits for our Happy Healthy Humans:

  • Comprehensive Health Plans 

  • Fully paid parental leave (12-week maternity/4-week paternity) effective day 1

  • Peer-to-peer recognition program 

  • 401(k)

  • Tuition Reimbursement 

  • Commuter bus from downtown Boston

  • On-site fitness center

  • Wellness rewards and reimbursements

  • Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…) 

  • Regular celebrations for employees, families and special guests


At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. 



Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


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Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : ""

Apply at: : https://workhuman.wd1.myworkdayjobs.com/en-US/WorkhumanCareers/job/Workhuman-USA--HQ-1/Strategic-Client-Director_R354

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