Service Design for Financial Services
Monday, October 15, 2018 (8:00 AM - 5:00 PM) (EDT)
Financial services faces a variety of challenges. Consumer perceptions of established brands are shifting. No longer can the traditional players count on brand loyalty. Instead, people expect the same exceptional experiences they get from Apple or Amazon and are willing to take their business to FinTech startups or innovative, large competitors.
We will hear from a variety of leaders who have created and sustained meaningful, human-centered change in their organizations. Topics will include the rising importance of service design to the financial services industry, how to overcome barriers to innovation, and designing for financial services in 2020 and beyond. View the complete agenda.Cantina Consulting is proud to chair and sponsor this event.