Webinar: How Healthcare Payors Are Leveraging Voice Apps And Chat Bots
Wednesday, August 29, 2018 (1:00 PM - 2:00 PM) (EDT)
Today’s most innovative healthcare payors are exploring new opportunities for using conversational experiences to enhance member engagement and improve care management.
Humana’s innovation team recently completed a pilot that yielded highly valuable insights for developing the capabilities and know-how needed to roll out a successful voice initiative.
1.) Hear first-hand from the expert whose team created and tested a virtual health assistant to support high-acuity senior members in their daily lives
2.) Review lessons learned: pros and cons of voice as a channel, barriers to adoption and best practice insights for success
3.) Understand technical requirements for developing and deploying conversational agents – unique needs of voice for digital engagement, security/HIPAA compliance, cross platform deployment (smart speakers, mobile and web chatbots), etc.
Use this valuable information to understand how your organization can realize the upside of voice - not only to improve care management but also to enhance digital marketing, member engagement, wellness initiatives and more.